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About PolarCool
Below are some of are common questions about PolarCool and location
Who is PolarCool?
PolarCool is a family-owned American manufacturer of high-performance
evaporative cooling systems engineered for industrial and commercial
environments — including warehouses, factories, service centers, and gyms. Our
systems deliver reliable, energy-efficient cooling where traditional air
conditioning isn’t practical or cost-effective.
Where are PolarCool products made?
All PolarCool systems are designed and built in Bremen, Alabama, USA,
ensuring superior quality, reliability, and parts availability.
Why choose PolarCool for my facility?
- Lower operational costs than compressor-based AC
- Portable and scalable cooling options
- Easy installation — no ducting or refrigerants
- Made for continuous-duty operation in demanding environments
- Proudly made and supported in the USA
Purchasing & Account Setup
Below are some of are common questions about Purchasing, Resellers, POs, Part Number, and Tax exemption
How can I purchase PolarCool products?
Products and parts are available directly at https://polarcoolstore.com/
Can I buy using a Purchase Order (PO)?
Yes. PolarCool accepts POs for commercial accounts. Please complete our credit application to establish a terms or prepay account
Do you work with distributors or resellers?
Yes. Authorized resellers and distributors can be established for regional or
industry-specific sales. Contact our Customer Service team at 256-287-7000
or email customerservice@hhtech.net to discuss setup and annual sales
expectations
We are tax-exempt. How do I get the taxes removed from my order?
Complete the tax exempt questionnaire
on our website located at https://polarcoolstore.com/pages/polarcool-resale-tax-exempt-questionnaire
And we can remove your taxes before
checkout.
Where can I find my unit’s part number?
- Stainless/Powder-Coated Units: Label located beneath the control panel.
- Older Units: Inside under the hinged lid or near the spray bar.
- Plastic Models: On the back, right-hand side panel
Product Performance & Application
Questions about cooling areas, compare to AC, performance, temperature drop, humid conditions, open spaces, and noise levels
How much area can a PolarCool unit cool?
Coverage depends on the model’s CFM rating, airflow direction, and ventilation. PolarCool units are ideal for spot cooling, zone cooling, or air circulation across large industrial areas
Can evaporative coolers replace traditional air conditioning?
Yes, in many industrial and commercial environments. They can replace or
supplement AC systems in large, open, or high-bay facilities where traditional
AC systems are impractical or costly
What is the expected temperature drop?
Typical results vary with temperature and humidity:
- Hot & Dry (100°F / 20% RH): ~23°F drop
- Warm & Dry (80°F / 20% RH): ~17°F drop
- Hot & Humid (95°F / 50% RH): ~13°F drop
Even in humid conditions, you can expect 10°F–13°F cooling, ideal
for manufacturing floors and equipment zones
Do evaporative coolers work in humid environments?
Yes. PolarCool systems use advanced CELdex™ cooling media that still deliver
measurable cooling even in humid regions. Many of our clients report
significant comfort gains in Gulf Coast and Southern U.S. climates
How much noise does a PolarCool fan make?
PolarCool fans operate at relatively low noise levels for their high output,
typically ranging from 53 to 68 decibels, comparable to a busy office
environment. The units are designed for, and often used in, commercial or large
workshop settings where the noise is generally not considered disruptive.
Can I use the cooler outdoors or in partially open spaces?
Absolutely. PolarCool units excel in semi-open or open-air facilities,
such as loading bays, outdoor service areas, and athletic training spaces
Operation & Maintenance
Common questions about ventilation, water supply, humidity, pads, cooling media and maintenance.
Do PolarCools units need ventilation?
Yes — fresh air circulation is critical for peak performance. Operate
units with doors, vents, or bay openings available to prevent humidity buildup.
Do I need a constant water supply?
No. Units include a hose connection for automatic refill. If connected
to a constant water source, a float valve prevents overfilling. Large capacity
reservoirs offer flexibility depending on your facility’s water access.
Can the fan and pump operate independently?
Yes. You can run either the fan or the pump separately; however, full evaporative cooling requires water flow over the media.
How much humidity is added to the environment?
In well-ventilated areas, humidity increase is typically 2%–5% — negligible for most industrial or commercial operations
What maintenance is required?
- Daily: Run the fan for 15 minutes after pump shutdown to dry pads.
- Weekly: Drain water tanks and clean cooling media surfaces.
- Seasonal: Inspect pads, float valves, and fittings; clean and dry before storage
How long does the cooling media last?
With proper maintenance and clean water, Celdek™ media typically lasts 5+ years
What is the black coating on the cooling media?
MI-T-edg coating improves pad life. The strongest, most weather resistant
edge coating available and is the only edge coating with patented algae
resistance.
What should I do before storing my unit?
Drain all water, dry the pads, disconnect power, and cover the unit with a PolarCool
protective cover
Setup & Power
Questions on how to setup, power needed and assembly questions.
What power source do I need?
Most PolarCool models run on a standard 115V outlet. Larger (48” models)
industrial units may require a dedicated circuit; refer to your
product’s specification sheet for amperage and voltage details.
Is assembly required?
Minimal. Units are ready to use out of the box. Remove shipping tape
from the float valve before operation
Warranty & Support
Below are some common questions about outdoor evap cooler fan units
What warranty comes with my PolarCool unit?
All products are backed by a comprehensive manufacturer’s warranty.
Visit polarcool.net/warranty-info for full details and registration
How do I get service or replacement parts?
Parts and consumables are available directly at www.polarcoolstore.com. For troubleshooting, contact Customer
Service at (888) 765-5732.
Additional Tips and Suggestion
Performance Tips
- Position units to maximize cross-ventilation and airflow patterns.
- Use multiple smaller units for zoned cooling in large facilities.
- Maintain clean water supply to extend pad life and efficiency.
- Pair units with ceiling fans or HVLS fans for destratification and even air distribution.